Terms & Conditions

1. About these Terms

These Terms & Conditions ("Terms") govern your use of your Reloop account and the Reloop services. Please read them carefully — by creating an account or using the services, you agree to be bound by them.

The services are provided by CIRCULARITY SERVICES LIMITED, trading as "Reloop" ("Reloop", "we", "us", "our"), a company registered in Ireland.

These Terms, together with our Privacy Policy and Cookie Policy, form the agreement between you and us. If anything in these Terms conflicts with your rights as a consumer under Irish or EU law, your legal rights come first (see section 12).

2. The services

Reloop provides circularity services inside residential buildings that are enrolled with us, usually arranged with your property developer or building manager. Depending on what is available at your building, these may include:

• Lending Library — borrow household items, delivered to your door and collected when you are finished.
• Clothes & textile collection — free doorstep collection of good-quality items for our charity and reuse partners.
• E-waste recycling collection — free collection of electrical and electronic items for responsible recycling.

These services are provided to residents free of charge. We may add, change, pause or withdraw individual services or items — including where your building's arrangement with Reloop changes or ends.

3. Eligibility and your account

To use the services you must:

• be at least 18 years old and able to enter into a contract;
• be a resident of a building that is enrolled with Reloop; and
• give accurate registration details and keep them up to date.

By creating an account you confirm that you meet these requirements. You are responsible for keeping your login details confidential and for activity that takes place under your account — tell us straight away if you think your account has been used without your permission. Each person may hold one account. We may suspend or close accounts that do not meet these requirements (see section 10).

4. Borrowing items (Lending Library and energy-saving kits)

When you borrow an item you enter a borrow agreement for that item, with a return date shown in your account. While an item is in your care — from the moment it is delivered until it is returned or collected — the following apply.

Looking after the item. You agree to:

• keep the item safe and use it only for normal personal or household purposes, following any instructions or safety information we provide;
• not lend, hire, sell or give the item to anyone else, and not use it for business, professional or paid work;
• return it on time, clean, complete and in good working order; and
• tell us promptly if the item develops a fault, or is lost, damaged or stolen.

Checking the item on delivery. Please inspect each item when it arrives and tell us within 24 hours of any damage or missing parts. If you do not, the item is treated as received complete and in good working order.

If an item is returned late, lost or damaged. We will not charge you for fair wear and tear, for a manufacturing fault, or for accidental damage that you report promptly. You do, however, agree to reimburse us the reasonable cost of repair or replacement where an item is:

• not returned after we have reminded you and allowed a reasonable period to return it;
• lost or stolen while in your care; or
• damaged through misuse, neglect, unauthorised use, or a failure to report a problem.

Any such charge is a genuine estimate of our actual cost for that specific item, not a penalty. We will tell you the amount and the reason, and you can query it with us before you pay.

Limits. We may set a limit on how many items, or what total value of items, you can borrow at once, and we may decline or cancel a borrow request.

Energy-saving kits are provided to help you measure and understand energy use. Any readings or guidance are indicative only, and you remain responsible for how you use the kit and for decisions you make based on it — but see section 9 for the responsibilities we never limit.

5. Collections and donations

For clothes, textiles and e-waste, Reloop — or a charity, reuse or recycling partner — collects items from your door.

• Ownership. By putting items out for collection you confirm that they are yours to give and that you are entitled to donate them. Ownership of donated items passes to Reloop or the relevant partner on collection, and the items may be reused, sold for charity, or recycled.
• Condition. Items must be clean, dry and of the quality described for that collection. We may decline or responsibly dispose of items that are unsuitable, unsafe or unhygienic.
• Items left out. Items you leave out are at your own risk until they are collected. We do not inspect items in advance, and we are not responsible for anything lost, taken or damaged before collection.
• E-waste — your data and safety. Before handing over any device, you are responsible for permanently removing your personal data from it (for example, by resetting it to factory settings). We are not responsible for any personal data left on a device. Please also make appliances safe for collection — for example, disconnect and defrost them.

We do not pay for donated items.

6. Bookings and cancellations

You can cancel or reschedule a booking or collection through your account before it is due to take place. Please give us reasonable notice so we can offer the slot to someone else. If you repeatedly miss bookings or collections without cancelling, we may limit your use of the services.

7. Acceptable use and community conduct

Reloop works because neighbours share it. When you use the services, you agree to:

• be honest and accurate in what you tell us;
• treat our drivers, staff, partners and your neighbours with respect — no abusive, threatening or harassing behaviour;
• use the services only for lawful personal purposes, and not misuse, damage or dishonestly take items; and
• not post or submit anything (such as feedback) that is unlawful, defamatory, infringing or otherwise harmful, and not attempt to disrupt, misuse or gain unauthorised access to the platform.

You are responsible for the content you submit. We may remove content, or restrict access, where it breaks these Terms or the law, and we will give you a reason where we are required to. If you come across illegal content or activity on the service, please report it through our contact page.

8. Data protection

We process your personal data in line with our Privacy Policy, which explains what we collect, how we use it, and the rights you have under data-protection law. Because we deliver and collect at your door, limited contact and address details are shared with our drivers and collection partners so that they can reach you.

9. Our responsibility to you

We provide the services, and any items we lend, with reasonable care and skill. We check and maintain the items we lend, including electrical energy-saving kits, and provide safety information where relevant.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• defective products under the Liability for Defective Products Act 1991; and
• your statutory rights as a consumer under the Consumer Rights Act 2022 and other consumer-protection law.

Subject to that, we are not responsible for:

• loss or damage that was not a foreseeable result of our breaking these Terms or failing to use reasonable care and skill;
• business, commercial or professional losses (the services are for personal and household use only); or
• failures caused by events outside our reasonable control.

Nothing in these Terms affects your statutory rights that cannot be excluded or limited.

10. Suspending or ending your account

You can close your account at any time — please return any borrowed items first. Any obligation to reimburse us for a lost, damaged or unreturned item continues after your account is closed.

We may suspend or end your access to some or all of the services if you break these Terms — for example, by not returning items, not reimbursing costs you owe, giving false information, misusing the services, or behaving in a way that harms others. We will normally give you notice and a chance to put things right first. We may act immediately only where there is a serious safety, legal or fraud concern, and we will tell you promptly and let you query the decision. Your access may also end if your building stops using Reloop.

11. Changes to these Terms

We may update these Terms from time to time — for example, to reflect new services or changes in the law. Where a change is material, we will give you reasonable notice through the service and, where it affects your rights, we may ask you to accept the updated Terms before you continue. If you do not accept them, you can close your account. The current version number and "last updated" date are shown at the top of this page.

12. Your statutory rights

Nothing in these Terms takes away or reduces your rights under Irish and EU consumer law, including the Consumer Rights Act 2022. Where a term is inconsistent with those rights, your rights apply. If a court finds any part of these Terms to be invalid, the rest continues to apply.

13. Complaints

If something goes wrong, please tell us first through our contact page — we will do our best to put it right. If we cannot resolve it together, you can contact the Competition and Consumer Protection Commission (www.ccpc.ie) or the European Consumer Centre Ireland (www.eccireland.ie) for information and advice. You can also bring a claim in the Irish courts.

14. Governing law

These Terms, and any dispute arising from them or from the services, are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. Nothing in this section affects your right, as a consumer, to rely on the mandatory consumer-protection laws of Ireland.